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  Troubleshooting Guide  
     
  What's covered  
     
  When do I have to plug in the Wibu Key?  
  The .net framework installer does not work properly  
  The MSDE setup breaks or does not work  
  The Wibu Key driver was not installed correctly  
  It is not possible to copy or print any images  
  The application cannot be opened  
  The setup window cannot be closed when uninstalling the eutaxa software  
  The software cannot be uninstalled  
  A sub-application cannot be started  
  The setup of a CD does not start automatically  
  Additional information about error detection and correction is given in the PDF Troubleshoot Guide.  
     
 

When do I have to plug in the Wibu Key?

Don't plug in the Wibu Key before you have installed the software and restarted your computer. After the Setup has been completed and the PC has been restarted, plug in the Wibu Key and the driver will be installed automatically. Contrary, when copying a second product, it is not necessary to remove the key, because the driver has already been installed.

 
     
 

The .net framework installer does not work properly

If this happened you can start the framework installer in the folder \DotNetFx by a double-click on the dotnetfx.exe. In this directory you may also find the .net framework service pack 1. This tool may not be installed correctly when you use Windows 2000 and out-dated service packs; In this case you must download Windows 2000 SP3 or higher.

 
     
 

The MSDE setup breaks or does not work

1. The user who installs the eutaxa software must be a machine- or domainadministrator. Otherwise the software can't be installed.

2. For some reasons (i.e. if you have already installed a sql server 2000 on your PC) it may happen that the MSDE setup, which is included into the eutaxa setup, does not work. In this case you can start the MSDE setup directly by running the setup.exe in the directory MSDE on the CD. After this you have to append the eutaxa database manually by running the EutaxaDbi.exe, which has been installed in your directory program files \Eutaxa on your PC. After starting the EutaxaDbi.exe you get an error message - confirm this dialog with "OK", select your application (for example "Culicidae 05") and click on "Install". Now a window appears where you must select or enter the database server (i.e. by default computername\EUTAXA). Select the radio button "SQL Server Security" and after this enter the Login-Name "sa" and the password:"eutaxa". In a next step click on the "Logon" button and accordingly select the Eutaxa directory by clicking the little button with the two points to set the directory selection dialog to active and select by default the directory "program files\Eutaxa". Confirm this procedure with "Ok" and the folder will be displayed in a grey text field. Now you can click on the "Install" button and the database will be installed (if the SQL server has been installed correctly and is running).

 
     
 

The Wibu Key driver was not installed correctly

If the Wibu Key driver was not installed correctly, browse the directory of the CD, expand the files program files\ Wibu Key\Install and start the setup.exe with a double-click to install the driver software. If the installation of the Wibu Systems Software has been broken (for example when pressing the "Cancel"-button by mistake), install the program
manually by browsing to the directory Program files/Wibu Key/Install on your CD and running the setup32.exe.

 
     
 

It is not possible to copy or print any images

Mind that the Wibu protection key may impede the copying of images while the eutaxa software is running. In case of processing and copying images (for example when using a graphic program) always close the eutaxa software previously to disable the protection key.

 
     
 

The application cannot be opened

1. If the software has been installed correctly, but the program cannot be opened, the Wibu Key has to be installed once again. Install the program manually by browsing to the directory Program files/Wibu Key/Install on your CD and run the setup32.exe.

2. If the program does not react for a long time (i.e. minutes), please check with the SQL Server Service Manager in the system tray (in the right corner of the task bar) if the SQL server is running. If it does not work (indicated by a symbol with a small red quadrat), you have to start the SQL Server Service Manager manually: Click with the right mouse button on the tray symbol and enable MSSQLServer-Start in the popup menu.

 
     
 

The setup window cannot be closed when uninstalling the eutaxa software

When uninstalling the eutaxa software, it may happen that the window will not be closed automatically after the software has been uninstalled successfully. If the program displays a blue background image and does not react for a longer time, please close the setup program manually.

 
     
 

The software cannot be uninstalled

If the uninstalling breaks, insert one of the eutaxa CDs, start the setup program and select the "Repair"-button. After the repairing has finished, retry to uninstall the software. To avoid software errors it is recommended to install the latest version of the Eutaxa-Update. Move to the page Support/Downloads/Software Updates and store the latest Eutaxa.exe in any directory on your PC. Run the setup with a doubleclick on the Eutaxa.exe and the file will be installed automatically.

 
     
 

A sub-application cannot be started

If one of the sub-applications (for example the D-Key or Query Key) cannot be started, open the "Eutaxa" folder in the directory "Program files" and delete the Eutaxa.exe and the DLL of the respective sub-application (e.g. QKey.dll). Subsequently install the latest version of the Eutaxa-Update (described in the previous chaptor) to replace both files.

 
     
 

The setup of a CD does not start automatically

In this case the autorun task of your operating system has been disabled. To start the installation, open the root directory of the CD and doubleclick on the Setup.exe file.